Terms and Conditions

Terms of Service

 

These Terms & Conditions (the “Terms”) govern access to and use of the website ainexxo.com and AINEXXO’s web applications Neurolinker, BrainIQ, and DaVinci (together, the “Services”). By creating an account, clicking “I agree,” or using the Services, you agree to these Terms.

If you accept these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity; “Customer,” “you,” and “your” refer to that entity.

 

1) Who we are & how to contact us

  • Provider / Contractor: AINEXXO S.r.l. (Italy)
  • Registered office: Via Ernesto Cairoli 5, 21100, Varese, Italy
  • Email (support & legal notices): support@ainexxo.com

For information on how we process personal data, see our Privacy Policy available on ainexxo.com.

 

2) The Services

  • Neurolinker: a document processing and extraction tool (including chat with your documents).
  • BrainIQ: a workflow automation platform (similar to n8n) that lets you connect third‑party apps (e.g., Gmail, Outlook, ERPs, CRMs) and orchestrate actions.
  • DaVinci: a chatbot specialized in industrial automation and operational technology (OT).

We may update or change features from time to time (Section 19). Beta or preview features may be labeled as such and provided as‑is (Section 14).

 

3) Eligibility & accounts

  • You must be at least the age of majority in your jurisdiction to create an account (the Services are not directed to children under 13).
  • Keep your credentials confidential and promptly notify us of any unauthorized use. You are responsible for activities under your account.

 

 

 

4) Orders, plans, and fees

  • Access to paid features may require a subscription, prepaid credits, or an order form. Pricing, limits, and plan details are shown in the product UI or order form.
  • Billing & payments. We use Stripe to process payments. You authorize us and Stripe to charge your payment method for fees, taxes, and any applicable overages. You are responsible for all taxes (except those on our income).
  • Invoices & records. We may issue electronic invoices/receipts. Accounting records may be retained to comply with applicable law.
  • Non‑payment. If fees are not paid, we may suspend or terminate access (Section 16).
  • Refunds. Unless required by law or expressly stated in an order form, fees are non‑refundable unless due to app issues, in that case, an automatic refund system already exists

 

5) Use of the Services

You may use the Services only in accordance with these Terms, the documentation, and applicable law. You are responsible for:

  • configuring your settings, retention, and access controls;
  • keeping your content and connections lawful and properly licensed; and
  • maintaining your own network, devices, and browser security.

High‑risk activities. The Services are not designed or certified for real‑time control of industrial equipment, safety‑critical systems, medical devices, aviation, nuclear facilities, or other high‑risk uses where failure could lead to death, personal injury, or severe environmental/physical damage. DaVinci provides advisory assistance only; it must not be used to operate or control OT systems.

 

6) Acceptable Use

You will not (and will not allow others to):

  1. use the Services in violation of law, including export controls or sanctions;
  2. infringe or misappropriate intellectual property or privacy rights;
  3. upload or process unlawful content, malware, spyware, or content that is harassing, defamatory, or discriminatory;
  4. attempt to bypass technical protections, probe or scan systems, or disrupt the Services;
  5. resell, sublicense, or provide the Services to third parties except as expressly permitted;
  6. use the Services to build competing models or datasets or to benchmark in a misleading way;
  7. send spam or run unsolicited campaigns;
  8. collect or process special categories of personal data (e.g., health, biometric) without a lawful basis and appropriate safeguards.

We may suspend or remove content/accounts for AUP violations.

 

7) Your Content; Outputs; License

  • Your Content. You retain all rights to documents, data, prompts, messages, and files you upload or generate through the Services (collectively, “Customer Content”). You grant AINEXXO a limited license to host, process, transmit, and display Customer Content only to provide and maintain the Services, troubleshoot, ensure security, and meet legal requirements.
  • Outputs. Subject to third‑party rights and applicable law, AINEXXO assigns to you any rights it may have in model outputs generated for your account. Outputs may be non‑exclusive and similar outputs may be generated for others.
  • No training on your content. AINEXXO does not use Customer Content to train models, unless you provide written instructions otherwise.
  • Feedback. If you provide feedback or suggestions, you grant AINEXXO a royalty‑free, perpetual license to use it without restriction.

 

8) Product‑specific terms

8.1 Neurolinker

  • Storage & retention. Uploads and derived outputs are stored in Firebase (Google Cloud). You control retention; if storage credits lapse, we retain for up to 30 days then delete.
  • Human review. Only for support or abuse investigations.
  • Accuracy. Extraction results may contain errors; you are responsible for validating outputs before relying on them.

8.2 BrainIQ

  • Connections. You may connect third‑party services (e.g., Gmail, Outlook, ERPs, CRMs) via OAuth or API keys. You control scopes and permissions.
  • Secrets. Tokens and API keys are stored in Google Cloud Secret Manager; tokens are kept until you revoke the connection.
  • Logs. Operational logs are currently retained indefinitely; do not include sensitive data in logs.
  • Third‑party limits. We are not responsible for changes, outages, or limits of connected services.

8.3 DaVinci

  • Purpose. Advisory chatbot for industrial automation and OT; not a substitute for certified engineering, safety, or compliance assessments.
  • Retention. Unless otherwise agreed by contract, conversation logs are retained indefinitely.
  • Improvement. We use de‑identified logs to improve quality and safety; opt‑out may be available where required by law.

 

9) Third‑party services & AI providers

The Services use third‑party infrastructure and AI providers (e.g., cloud hosting, LLM APIs). Your use of connected third‑party accounts is governed by those providers’ terms and privacy notices. We are not responsible for third‑party services, and availability or functionality may change. See our Privacy Policy for data‑processing details.

 

10) Privacy & data protection

Our Privacy Policy explains what data we collect and how we use it. Where AINEXXO acts as a processor to Customer for uploaded content, a Data Processing Addendum (DPA) (including SCCs where applicable) may apply. If you need a DPA, contact support.

 

11) Security

We implement administrative, organizational, and technical measures designed to protect data, including encryption in transit and at rest on Google Cloud, role‑based access controls, and secret storage for credentials. No method is 100% secure; you are responsible for maintaining appropriate backups and safeguards within your environment.

 

12) Confidentiality

Each party may access confidential information of the other. Each will use reasonable care to protect it and use it only for the relationship under these Terms. Confidentiality does not apply to information that is public, independently developed, or rightfully received from a third party.

 

13) Intellectual property

AINEXXO and its licensors own all right, title, and interest in and to the Services, software, models, and documentation. No rights are granted except as expressly stated.

14) Beta, previews, and trials

Beta or preview features and free trials are provided AS IS without warranties and may be altered or withdrawn at any time. Usage limits may apply.

 

15) Warranties; disclaimers

EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” AINEXXO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON‑INFRINGEMENT, AND ACCURACY OF OUTPUTS. YOU ARE RESPONSIBLE FOR VALIDATING OUTPUTS AND ENSURING COMPLIANCE IN YOUR ENVIRONMENT. THE SERVICES DO NOT PROVIDE LEGAL, TAX, OR ENGINEERING ADVICE.

 

16) Limitation of liability

To the maximum extent permitted by law:

  • Indirect damages. AINEXXO is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenues, data, or business interruption. This exclusion does not apply where prohibited by law (including in cases of death or personal injury) and does not exclude liability caused by AINEXXO’s willful misconduct (dolo) or gross negligence (colpa grave).
  • No monetary cap. No contractual cap applies to AINEXXO’s aggregate monetary liability arising out of or related to the Services. Liability will be determined in accordance with applicable law and is not limited to fees paid or any other pre‑set amount.

These limits apply regardless of the legal theory and even if a remedy fails of its essential purpose, except to the extent such limitations are prohibited by applicable law.

 

17) Indemnification

17.1 Your indemnity to AINEXXO (Customer indemnity)

You will defend, indemnify, and hold harmless AINEXXO and its affiliates from and against any third‑party claim, demand, suit, or proceeding (and related losses, damages, liabilities, costs, and expenses, including reasonable attorneys’ fees) arising from: (a) your Customer Content; (b) your use of the Services in violation of law or these Terms; or (c) your connected third‑party services and integrations (including scopes/permissions you authorize).

17.2 AINEXXO’s indemnity to you (Provider indemnity)

AINEXXO will defend, indemnify, and hold you harmless from and against third‑party claims alleging that your authorized use of the Services (excluding your content, configurations, or third‑party services) infringes or misappropriates a third party’s intellectual property rights, or arises from AINEXXO’s breach of confidentiality or data‑security obligations under these Terms.

17.3 Exclusions

AINEXXO’s obligations in 17.2 do not apply to claims to the extent they arise from: (i) combinations with items not supplied by AINEXXO; (ii) modifications not made by AINEXXO; (iii) use contrary to the Documentation or these Terms; or (iv) Customer Content or third‑party services you choose to connect.

17.4 Procedures

The indemnified party must promptly notify the indemnifying party in writing of the claim (a delay only relieving obligations to the extent prejudicial), give sole control of the defense and settlement to the indemnifying party (except that no settlement may impose non‑monetary obligations or admit fault for the indemnified party without consent), and provide reasonable assistance at the indemnifying party’s expense.

17.5 IP remedies

If the Services are, or in AINEXXO’s opinion are likely to be, claimed to infringe, AINEXXO may: (a) procure the right for you to continue using the Services; (b) modify or replace the Services so they are non‑infringing with materially equivalent functionality; or (c) if the above are not commercially reasonable, terminate the affected Services and refund any prepaid, unused fees.

17.6 Sole remedy

Section 17.2 sets out your exclusive remedy for third‑party intellectual property infringement claims regarding the Services.

 

18) Term; suspension; termination

  • These Terms start when you first use the Services and continue until terminated.
  • You may stop using the Services at any time. We may suspend or terminate access if you breach these Terms, fail to pay fees, or create risk or liability for the Services or others.
  • Upon termination, your right to access the Services ends. We may retain or delete data per our Privacy Policy and Section 8 product‑specific retention.

 

19) Changes to the Services or Terms

We may modify the Services (including features and interfaces) and update these Terms. For material changes, we will provide reasonable notice (e.g., in‑app notice or email). Changes take effect on the stated effective date. Continued use after the effective date constitutes acceptance.

 

20) Export controls & sanctions

You represent and warrant that you are not subject to sanctions and will not use the Services in embargoed countries or for prohibited end uses. You agree to comply with applicable export control and sanctions laws.

 

21) Governing law; venue; consumers

  • Business customers. These Terms are governed by the laws of Italy, without regard to conflict of law rules; exclusive jurisdiction and venue lie in the courts of Varese, Italy.
  • Consumers. If you are a consumer, you may benefit from mandatory protections of your country of residence; nothing in these Terms limits those rights.

 

22) Miscellaneous

  • Entire agreement. These Terms, any order forms, and policies referenced herein (Privacy Policy, Cookie Policy) form the entire agreement and supersede prior agreements on the same subject.
  • Severability. If a provision is unenforceable, the remainder remains in effect.
  • Assignment. You may not assign these Terms without our consent; we may assign to an affiliate or in a merger/sale.
  • Notices. We may provide notices via email, in‑product messages, or by posting on the site.
  • No waiver. A failure to enforce is not a waiver.
  • Force majeure. Neither party is liable for delays caused by events beyond reasonable control.
  • Translations. If we provide a translation, the English version controls in case of conflict.

 

23) Contact

AINEXXO S.r.l.
Via Ernesto Cairoli 5, 21100, Varese, Italy
Email: support@ainexxo.com

 

Linked policies & references